Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector. This is an office-based role in Karachi, where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries.
Job Title: Technical Support Engineer – Office-Based (Karachi)
Location: Karachi, Pakistan
Key Responsibilities:
1. Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.
2. Redirect customers to their nearest service center when necessary.
3. Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.
4. Maintain accurate records of all service and support activities.
5. Contribute to the development and improvement of product documentation and manuals.
6. Support R&D teams by helping manage and document physical complaints of products received at the Head Office.
Qualifications:
Bachelor’s Degree in Electronics, Electrical Engineering, or a related field.
Excellent communication and interpersonal skills.
Background in Power Electronics or Solar Inverters is a plus (not mandatory).
Skills & Attributes:
Strong problem-solving abilities and attention to detail.
Ability to manage, track, and resolve customer complaints effectively.
Customer-oriented mindset and good people-handling skills.
Willingness to learn and adapt to new technologies and processes.
What We Offer:
On-the-Job Training
Career Growth and Development Opportunities (based on performance)
Market-Competitive Salary: PKR 45,000 – 50,000
Start Date: As Soon As Possible